Last updated: October 27, 2026
This page explains the appointment text messages that pet grooming businesses send to their clients through Teddy, how clients agree to get them, and how to get help or stop them at any time.
Who sends these texts
Teddy is scheduling and client communication software for pet grooming businesses. Grooming businesses that use Teddy text their own existing clients (pet owners) through Teddy about grooming appointments. These messages are sent under the program name "{Business} via Teddy" appointment texts, where {Business} is the name of the grooming business.
Types of messages
• Appointment confirmations and reminders
• Booking requests
• Intake-form links
• One-time login codes for online booking
• Two-way replies about appointments
This program does not send marketing or promotional messages.
How consent is collected
A client books an appointment with the grooming business by phone, in person, or through the business's booking request, and gives the business their mobile number. The business then asks the client for a verbal OK to text them, using this script:
Business: "As part of our services, {Business} sends automated text messages about your grooming appointments through Teddy, like confirmations and reminders. Message frequency varies, and message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time. You can find our Privacy Policy and our Terms & Conditions on our website at tryteddy.com/privacy-policy-and-terms. Do you agree to receive automated appointment texts at this number?"
Client: "Yes, I do."
Business: "Perfect. You'll get a text shortly confirming you're signed up."
Texts are sent only after the client agrees. Teddy requires every grooming business that uses Teddy to collect this consent before texting a client.
Confirmation message
After a client agrees, they get this text:
"{Business} via Teddy: You're set to get appointment texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out."
Opt out and help
Reply STOP to any message to opt out at any time. You may get one final text confirming that you have been unsubscribed, and no further texts will be sent.
Reply HELP for help. You can also contact your groomer, or reach Teddy support at support@tryteddy.com, or text 833-856-3260 or call 833-856-3260.
Message frequency and rates
Message frequency varies based on your appointments. Msg & data rates may apply. Carriers are not liable for delayed or undelivered messages.
Privacy Policy
Mobile numbers and SMS consent are never sold, rented or shared with third parties or affiliates for marketing or promotional purposes.
Read our full Privacy Policy.
Terms & Conditions
Read our full Terms & Conditions.
Contact
Questions about this program: support@tryteddy.com, text 833-856-3260 or call 833-856-3260.
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