Frequently asked questions
Everything about Teddy — the grooming software you run by asking.
About

Teddy is grooming software you run by asking — a modern calendar, CRM, and booking platform for pet grooming businesses with a built-in digital assistant you talk to by text or voice. Instead of clicking through menus and forms, you tell Teddy what you need and it handles booking, rescheduling, reports, payroll, and more. It's made by the team behind The Daily Groomer and used by more than 1,000 groomers.

Teddy lets you run your front desk by asking instead of clicking. Where other grooming software makes you dig through screens and forms to get one thing done, Teddy lets you type or say what you need in plain words, like book Daisy for a full groom Tuesday afternoon, and it does it after you confirm. Every screen is still there if you prefer to click.

Teddy is built for pet grooming businesses of every size, from solo groomers and mobile vans to busy salons and multi-groomer teams. It suits owners who want their calendar, clients, reports, payroll, and communication in one place and want a faster way to run it all.

Teddy is made by the team behind The Daily Groomer, the number one community of dog grooming business owners. It's used by more than 1,000 groomers.
Ask Teddy

Ask Teddy is Teddy's built-in digital assistant that you operate by text or voice. You tell it what you need in plain English and it handles the task across your calendar, clients, reports, and payroll. It works like a front-desk assistant you can hand tasks to.

You can ask Teddy to book, reschedule, and cancel appointments; pull revenue and other reports; run payroll; check what you owe each groomer in commission; find the soonest opening for a client; identify clients you haven't seen in a while; and optimize your mobile grooming route. In short, anything you'd hand off to a front desk.

Yes, Teddy has voice built in. You can tap the mic and talk to it like a real person, hands-free while you're mid-groom or driving the van, or type when that's easier.

Yes, you can use Teddy on your phone by text or voice. That lets you book and reschedule hands-free between dogs or from the van, without stopping what you're doing.

No — if you can send a text, you can use Teddy. There are no new menus or buttons to memorize; you just say what you need in plain words, the way you'd tell a human assistant.

No — you can use voice or text. Tap the mic to talk hands-free, or type when that's easier.

No — Teddy shows you exactly what it's about to do and waits for your okay before changing anything on your calendar. Nothing happens behind your back.

Teddy always previews the action and waits for your confirmation before making any change, so you catch anything off before it happens. You stay in control of every booking, reschedule, and cancellation.
Features

Teddy includes a calendar and appointment scheduling, client and pet records, online booking, automated reminders, forms and agreements, two-way texting, payments and receipts, reporting, payroll and commissions, mobile route optimization, and review boosting, all operable through the Ask Teddy assistant by text or voice. It also includes a waiting list, check-in and check-out, vaccination management, pet codes, alert notes, birthday reminders, staff shift management, real-time backups, free data import, and 1-on-1 onboarding.

Yes, Teddy includes a full calendar with day, week, and staff views, unlimited appointments, a waiting list, and check-in/check-out. You can manage it by clicking as usual, or just ask Teddy to book, move, or find openings for you.

Yes, you can ask Teddy to book, reschedule, or cancel appointments in plain words, and it completes them once you confirm. For example, moving the Johnsons to next Thursday reschedules the appointment after you approve it.

Yes, online booking is included starting on the Core plan, letting clients request appointments online. This is separate from asking Teddy to book appointments for you internally.

Yes, automated reminders are included starting on the Core plan. Automating reminders helps cut down no-shows and the manual back-and-forth of confirming appointments.

Yes, Teddy includes unlimited client and pet records with grooming notes, vaccination management, pet codes, alert notes, and saved pricing and duration. This gives you one source of truth for every pet's history and needs.

Yes, Teddy includes two-way texting, with unlimited two-way texting on the Plus plan. You can also ask Teddy to message clients, for example to reach out to clients you haven't seen in a while.

Yes, Teddy takes payments through a Square integration available on all plans, so you can accept card payments in person with a card reader at checkout. Square is currently the only integrated processor; you can still use Teddy alongside another processor, but it won't have two-way sync.

No, Teddy doesn't take a cut of your payments or add any processing fees. You pay only Square's standard processing rates.

For in-person card payments you use a card reader, which you can get from Square. There's no separate Teddy hardware to buy.

Yes, you can collect tips and send receipts on all Teddy plans, including Budget. Both are included at every tier.

Not yet — a built-in Teddy Pay point-of-sale system hasn't shipped. Payments today run through Teddy's Square integration.

Yes, you can ask Teddy to pull your revenue and other reports instantly, for example show me this month's revenue. It returns figures such as month-to-date revenue and a comparison to the prior month.

Yes, you can ask Teddy to run payroll for a pay period and it prepares each groomer's totals for you to send. For example, run payroll for the last two weeks returns a ready-to-send summary across your groomers.

Yes, you can ask Teddy what you owe each groomer in commission and it totals it for you. For example, how much do I owe Alex in commission this month returns the amount across their appointments.

Yes, mobile route optimization is included starting on the Core plan. You can ask Teddy to optimize a day's route and it reorders your stops to save drive time.

Yes, you can ask Teddy to find lapsed clients and it lists who hasn't booked recently, their pets, and the potential revenue. It can then reach out to them for you once you approve.

Yes, automated review boosting is included on the Plus plan. It helps prompt happy clients to leave reviews automatically.

Yes, Teddy includes intake forms and digital agreements on every plan, starting with Budget. You can collect the pet and client details you need and have clients sign required agreements.

Yes, owners, managers, and groomers each get the right level of access, and everyone can ask Teddy for what they need throughout the day. Access levels keep the right people able to see and do the right things.
Calls & After-Hours

Yes, missed-call and after-hours handling is included on the Plus plan at $199 per month per location. It helps make sure calls you can't take are still handled, so leads don't slip away to voicemail.

Yes, call handling for missed and after-hours calls is part of Teddy's Plus plan. It's now built into the software rather than sold as a separate product.
Pricing

Teddy has three plans, priced per location: Budget at $49 per month, Core at $99 per month, and Plus at $199 per month. You can start free with no credit card, and there are no contracts and no setup fees.

Budget at $49 per month includes the Ask Teddy assistant by text or voice, calendar and appointments, client and pet records, and forms and agreements. Core at $99 per month adds online booking, smart scheduling, automated reminders, and mobile route optimization. Plus at $199 per month adds unlimited two-way texting, automated review boosting, and missed-call and after-hours handling. All plans are priced per location, and 24/7 founder support is included on every plan.

Yes, Teddy's plans are priced per location. Each location you run is billed separately at the plan price you choose.

Unlimited two-way texting is included on the Plus plan at $199 per month per location. Lower plans include the core platform but not unlimited texting.

Yes, you can start Teddy for free with no credit card required. You pick a paid plan when you're ready.

No, Teddy has no contracts and you can cancel anytime. You can also switch plans anytime.

No, Teddy has no setup fees. You can start free and get set up without an upfront charge.

Yes, you can switch plans anytime as your business grows or changes. There are no contracts locking you in.
Switching & Data

You'll switch from your current software to Teddy, but your calendar, client and pet records, reports, and payroll are all imported for you. Day one looks like the shop you already run — you can click around as before or ask Teddy to run things for you.

Yes, when you switch, Teddy brings your existing schedule, clients, and pets over for you. Free data import means you don't start from scratch.

Switching is designed to be easy — Teddy imports your schedule, clients, and pets, and getting started includes 1-on-1 onboarding. If you can send a text, you can run it from day one.
Support

Teddy offers 24/7 founder-led support on every plan, and getting started includes 1-on-1 onboarding. You get direct, personal help rather than an anonymous ticket queue.

Yes, Teddy's support is direct and personal, with 24/7 access to the founders on every plan. You're not stuck in an anonymous ticket queue.
Comparisons

Teddy's core difference from MoeGo is that you run it by asking, by text or voice, instead of clicking through screens. Both are grooming platforms with scheduling, clients, and payments, so groomers comparing them typically weigh whether they'd rather operate the software conversationally and hands-free. We recommend confirming current MoeGo features and pricing directly with MoeGo.

Teddy's main difference from DaySmart is its ask-don't-click assistant and voice control layered on modern grooming software. Groomers comparing the two usually weigh a conversational, hands-free workflow against a more traditional click-through interface. We recommend confirming current DaySmart features and pricing directly with DaySmart.

Teddy's difference from GrooMore is the built-in assistant you operate by text or voice, on top of a full grooming platform with scheduling, payments, reports, and payroll. Groomers comparing them typically look at workflow speed and how much they can hand off by simply asking. We recommend confirming current GrooMore features and pricing directly with GrooMore.

Groomers switch to Teddy to run their front desk by asking instead of clicking, and to get their calendar, clients, payments, reports, and payroll in one modern system. Free data import and 1-on-1 onboarding make switching low-effort, and owners highlight saving time on booking, payroll, and finding open slots.
Customer Fit

Yes, Teddy's Budget plan at $49 per month per location is built for solo groomers getting started. It covers the Ask Teddy assistant, calendar and appointments, client and pet records, and forms and agreements, the essentials for running on your own.

Yes, Teddy suits mobile groomers well, with voice control for hands-free use in the van and mobile route optimization to save drive time. You can text or talk to Teddy between dogs to book and reschedule without stopping.

Yes, Teddy's Core and Plus plans are built for busy shops and growing teams, adding online booking, smart scheduling, reminders, unlimited texting, review boosting, and call handling. Team members each get the right level of access.

Yes, Teddy supports multiple locations, with plans priced per location. Each location is billed separately at the plan you choose.

Yes, Teddy's Plus plan includes missed-call and after-hours handling, so calls you can't take are still covered. You can also ask Teddy to follow up with clients so leads don't fall through.
General

Yes, Teddy is dog grooming software with a built-in voice assistant. You can tap the mic and tell it what you need, like booking or rescheduling an appointment, hands-free while you're mid-groom or driving the van, instead of tapping through screens.

Teddy is grooming software that can run payroll — you ask it to run payroll for a pay period and it prepares each groomer's totals for you to send. It can also tell you what you owe each groomer in commission.

Yes, Teddy calculates groomer commissions on request. You can ask what you owe a specific groomer this month and it totals the commission across their appointments.

Teddy is well suited to mobile groomers because it offers hands-free voice control and mobile route optimization that reorders your stops to save drive time. You can book and reschedule by talking to it between dogs, without stopping.

Teddy's entry plan, Budget, starts at $49 per month per location and is built for solo groomers getting started. It includes the assistant, calendar, client and pet records, and forms and agreements, and you can start free with no credit card.

Teddy costs $49, $99, or $199 per month per location, depending on the plan. Budget is $49, Core is $99, and Plus is $199, with no contracts and no setup fees.

Yes, Teddy is month-to-month with no contracts, and you can cancel or switch plans anytime. There are also no setup fees.

Yes, you can start Teddy for free with no credit card required. You choose a paid plan only when you're ready.

Teddy includes free data import when you switch — it brings your existing schedule, clients, and pets over for you. Getting started also includes 1-on-1 onboarding, so day one looks like the shop you already run.

Yes, Teddy's Plus plan includes missed-call and after-hours handling, so calls you can't take are still covered. This helps keep leads from slipping away to voicemail.

Teddy supports multiple locations, with each plan priced per location. Each location is billed separately at the plan you choose, so you can scale across sites.

Yes, Teddy includes online booking starting on the Core plan, letting clients request appointments online. You can also ask Teddy to book, move, or find openings for you internally.

Teddy works on your phone by text or voice, so you can run your front desk from anywhere. That makes it practical to book and reschedule hands-free between appointments or from the van.

Yes, Teddy is an AI assistant for dog groomers built into full grooming software. You ask it in plain words to handle bookings, reschedules, reports, payroll, commissions, route optimization, and client follow-ups, and it acts once you confirm.
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Move from click-by-click software to one simple conversation. We'll bring your current schedule and clients over for you.
