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Frequently asked questions

Everything about Teddy — the grooming software you run by asking.

About
What is Teddy?

Teddy is grooming software you run by asking — a modern calendar, CRM, and booking platform for pet grooming businesses with a built-in digital assistant you talk to by text or voice. Instead of clicking through menus and forms, you tell Teddy what you need and it handles booking, rescheduling, reports, payroll, and more. It's made by the team behind The Daily Groomer and used by more than 1,000 groomers.

What makes Teddy different from other grooming software?

Teddy lets you run your front desk by asking instead of clicking. Where other grooming software makes you dig through screens and forms to get one thing done, Teddy lets you type or say what you need in plain words, like book Daisy for a full groom Tuesday afternoon, and it does it after you confirm. Every screen is still there if you prefer to click.

Who is Teddy for?

Teddy is built for pet grooming businesses of every size, from solo groomers and mobile vans to busy salons and multi-groomer teams. It suits owners who want their calendar, clients, reports, payroll, and communication in one place and want a faster way to run it all.

Who makes Teddy?

Teddy is made by the team behind The Daily Groomer, the number one community of dog grooming business owners. It's used by more than 1,000 groomers.

Ask Teddy
What is Ask Teddy?

Ask Teddy is Teddy's built-in digital assistant that you operate by text or voice. You tell it what you need in plain English and it handles the task across your calendar, clients, reports, and payroll. It works like a front-desk assistant you can hand tasks to.

What can I ask Teddy to do?

You can ask Teddy to book, reschedule, and cancel appointments; pull revenue and other reports; run payroll; check what you owe each groomer in commission; find the soonest opening for a client; identify clients you haven't seen in a while; and optimize your mobile grooming route. In short, anything you'd hand off to a front desk.

Can I talk to Teddy by voice?

Yes, Teddy has voice built in. You can tap the mic and talk to it like a real person, hands-free while you're mid-groom or driving the van, or type when that's easier.

Can I use Teddy on my phone?

Yes, you can use Teddy on your phone by text or voice. That lets you book and reschedule hands-free between dogs or from the van, without stopping what you're doing.

Is Teddy hard to learn?

No — if you can send a text, you can use Teddy. There are no new menus or buttons to memorize; you just say what you need in plain words, the way you'd tell a human assistant.

Do I have to type everything?

No — you can use voice or text. Tap the mic to talk hands-free, or type when that's easier.

Does Teddy do things without asking me first?

No — Teddy shows you exactly what it's about to do and waits for your okay before changing anything on your calendar. Nothing happens behind your back.

What if Teddy gets something wrong?

Teddy always previews the action and waits for your confirmation before making any change, so you catch anything off before it happens. You stay in control of every booking, reschedule, and cancellation.

Features
What features does Teddy include?

Teddy includes a calendar and appointment scheduling, client and pet records, online booking, automated reminders, forms and agreements, two-way texting, payments and receipts, reporting, payroll and commissions, mobile route optimization, and review boosting, all operable through the Ask Teddy assistant by text or voice. It also includes a waiting list, check-in and check-out, vaccination management, pet codes, alert notes, birthday reminders, staff shift management, real-time backups, free data import, and 1-on-1 onboarding.

Does Teddy have a calendar and scheduling?

Yes, Teddy includes a full calendar with day, week, and staff views, unlimited appointments, a waiting list, and check-in/check-out. You can manage it by clicking as usual, or just ask Teddy to book, move, or find openings for you.

Can Teddy book and reschedule appointments for me?

Yes, you can ask Teddy to book, reschedule, or cancel appointments in plain words, and it completes them once you confirm. For example, moving the Johnsons to next Thursday reschedules the appointment after you approve it.

Does Teddy offer online booking for my clients?

Yes, online booking is included starting on the Core plan, letting clients request appointments online. This is separate from asking Teddy to book appointments for you internally.

Does Teddy send appointment reminders?

Yes, automated reminders are included starting on the Core plan. Automating reminders helps cut down no-shows and the manual back-and-forth of confirming appointments.

Does Teddy handle client and pet records?

Yes, Teddy includes unlimited client and pet records with grooming notes, vaccination management, pet codes, alert notes, and saved pricing and duration. This gives you one source of truth for every pet's history and needs.

Can Teddy text my clients?

Yes, Teddy includes two-way texting, with unlimited two-way texting on the Plus plan. You can also ask Teddy to message clients, for example to reach out to clients you haven't seen in a while.

Does Teddy take payments?

Yes, Teddy takes payments through a Square integration available on all plans, so you can accept card payments in person with a card reader at checkout. Square is currently the only integrated processor; you can still use Teddy alongside another processor, but it won't have two-way sync.

Does Teddy charge fees on payments?

No, Teddy doesn't take a cut of your payments or add any processing fees. You pay only Square's standard processing rates.

Do I need special hardware to take payments with Teddy?

For in-person card payments you use a card reader, which you can get from Square. There's no separate Teddy hardware to buy.

Can I collect tips and send receipts in Teddy?

Yes, you can collect tips and send receipts on all Teddy plans, including Budget. Both are included at every tier.

Does Teddy have its own payment system or POS (Teddy Pay)?

Not yet — a built-in Teddy Pay point-of-sale system hasn't shipped. Payments today run through Teddy's Square integration.

Can Teddy run reports and show my revenue?

Yes, you can ask Teddy to pull your revenue and other reports instantly, for example show me this month's revenue. It returns figures such as month-to-date revenue and a comparison to the prior month.

Can Teddy run payroll?

Yes, you can ask Teddy to run payroll for a pay period and it prepares each groomer's totals for you to send. For example, run payroll for the last two weeks returns a ready-to-send summary across your groomers.

Can Teddy calculate groomer commissions?

Yes, you can ask Teddy what you owe each groomer in commission and it totals it for you. For example, how much do I owe Alex in commission this month returns the amount across their appointments.

Does Teddy optimize mobile grooming routes?

Yes, mobile route optimization is included starting on the Core plan. You can ask Teddy to optimize a day's route and it reorders your stops to save drive time.

Can Teddy tell me which clients I haven't seen in a while?

Yes, you can ask Teddy to find lapsed clients and it lists who hasn't booked recently, their pets, and the potential revenue. It can then reach out to them for you once you approve.

Does Teddy boost my reviews?

Yes, automated review boosting is included on the Plus plan. It helps prompt happy clients to leave reviews automatically.

Does Teddy handle forms and agreements?

Yes, Teddy includes intake forms and digital agreements on every plan, starting with Budget. You can collect the pet and client details you need and have clients sign required agreements.

Can my whole team use Teddy?

Yes, owners, managers, and groomers each get the right level of access, and everyone can ask Teddy for what they need throughout the day. Access levels keep the right people able to see and do the right things.

Calls & After-Hours
Does Teddy answer missed calls and after-hours calls?

Yes, missed-call and after-hours handling is included on the Plus plan at $199 per month per location. It helps make sure calls you can't take are still handled, so leads don't slip away to voicemail.

Does Teddy have an AI phone receptionist?

Yes, call handling for missed and after-hours calls is part of Teddy's Plus plan. It's now built into the software rather than sold as a separate product.

Pricing
How much does Teddy cost?

Teddy has three plans, priced per location: Budget at $49 per month, Core at $99 per month, and Plus at $199 per month. You can start free with no credit card, and there are no contracts and no setup fees.

What's included in each Teddy plan?

Budget at $49 per month includes the Ask Teddy assistant by text or voice, calendar and appointments, client and pet records, and forms and agreements. Core at $99 per month adds online booking, smart scheduling, automated reminders, and mobile route optimization. Plus at $199 per month adds unlimited two-way texting, automated review boosting, and missed-call and after-hours handling. All plans are priced per location, and 24/7 founder support is included on every plan.

Is Teddy priced per location?

Yes, Teddy's plans are priced per location. Each location you run is billed separately at the plan price you choose.

Which Teddy plan includes unlimited texting?

Unlimited two-way texting is included on the Plus plan at $199 per month per location. Lower plans include the core platform but not unlimited texting.

Is there a free trial?

Yes, you can start Teddy for free with no credit card required. You pick a paid plan when you're ready.

Does Teddy require a contract?

No, Teddy has no contracts and you can cancel anytime. You can also switch plans anytime.

Is there a setup fee?

No, Teddy has no setup fees. You can start free and get set up without an upfront charge.

Can I change plans later?

Yes, you can switch plans anytime as your business grows or changes. There are no contracts locking you in.

Switching & Data
Do I have to give up my current calendar and client list?

You'll switch from your current software to Teddy, but your calendar, client and pet records, reports, and payroll are all imported for you. Day one looks like the shop you already run — you can click around as before or ask Teddy to run things for you.

Will Teddy move my data over from my current software?

Yes, when you switch, Teddy brings your existing schedule, clients, and pets over for you. Free data import means you don't start from scratch.

How hard is it to switch to Teddy?

Switching is designed to be easy — Teddy imports your schedule, clients, and pets, and getting started includes 1-on-1 onboarding. If you can send a text, you can run it from day one.

Support
What support does Teddy offer?

Teddy offers 24/7 founder-led support on every plan, and getting started includes 1-on-1 onboarding. You get direct, personal help rather than an anonymous ticket queue.

Can I reach a real person at Teddy?

Yes, Teddy's support is direct and personal, with 24/7 access to the founders on every plan. You're not stuck in an anonymous ticket queue.

Comparisons
How is Teddy different from MoeGo?

Teddy's core difference from MoeGo is that you run it by asking, by text or voice, instead of clicking through screens. Both are grooming platforms with scheduling, clients, and payments, so groomers comparing them typically weigh whether they'd rather operate the software conversationally and hands-free. We recommend confirming current MoeGo features and pricing directly with MoeGo.

How is Teddy different from DaySmart?

Teddy's main difference from DaySmart is its ask-don't-click assistant and voice control layered on modern grooming software. Groomers comparing the two usually weigh a conversational, hands-free workflow against a more traditional click-through interface. We recommend confirming current DaySmart features and pricing directly with DaySmart.

How is Teddy different from GrooMore?

Teddy's difference from GrooMore is the built-in assistant you operate by text or voice, on top of a full grooming platform with scheduling, payments, reports, and payroll. Groomers comparing them typically look at workflow speed and how much they can hand off by simply asking. We recommend confirming current GrooMore features and pricing directly with GrooMore.

Why do groomers switch to Teddy?

Groomers switch to Teddy to run their front desk by asking instead of clicking, and to get their calendar, clients, payments, reports, and payroll in one modern system. Free data import and 1-on-1 onboarding make switching low-effort, and owners highlight saving time on booking, payroll, and finding open slots.

Customer Fit
Is Teddy good for solo groomers?

Yes, Teddy's Budget plan at $49 per month per location is built for solo groomers getting started. It covers the Ask Teddy assistant, calendar and appointments, client and pet records, and forms and agreements, the essentials for running on your own.

Is Teddy good for mobile groomers?

Yes, Teddy suits mobile groomers well, with voice control for hands-free use in the van and mobile route optimization to save drive time. You can text or talk to Teddy between dogs to book and reschedule without stopping.

Is Teddy good for busy salons and teams?

Yes, Teddy's Core and Plus plans are built for busy shops and growing teams, adding online booking, smart scheduling, reminders, unlimited texting, review boosting, and call handling. Team members each get the right level of access.

Is Teddy good for multi-location businesses?

Yes, Teddy supports multiple locations, with plans priced per location. Each location is billed separately at the plan you choose.

Is Teddy good for groomers who can't answer the phone?

Yes, Teddy's Plus plan includes missed-call and after-hours handling, so calls you can't take are still covered. You can also ask Teddy to follow up with clients so leads don't fall through.

General
Is there dog grooming software with a voice assistant?

Yes, Teddy is dog grooming software with a built-in voice assistant. You can tap the mic and tell it what you need, like booking or rescheduling an appointment, hands-free while you're mid-groom or driving the van, instead of tapping through screens.

What dog grooming software can run payroll?

Teddy is grooming software that can run payroll — you ask it to run payroll for a pay period and it prepares each groomer's totals for you to send. It can also tell you what you owe each groomer in commission.

Is there grooming software that calculates groomer commissions?

Yes, Teddy calculates groomer commissions on request. You can ask what you owe a specific groomer this month and it totals the commission across their appointments.

What's the best grooming software for mobile groomers?

Teddy is well suited to mobile groomers because it offers hands-free voice control and mobile route optimization that reorders your stops to save drive time. You can book and reschedule by talking to it between dogs, without stopping.

What is the cheapest dog grooming software?

Teddy's entry plan, Budget, starts at $49 per month per location and is built for solo groomers getting started. It includes the assistant, calendar, client and pet records, and forms and agreements, and you can start free with no credit card.

How much does dog grooming software cost per month?

Teddy costs $49, $99, or $199 per month per location, depending on the plan. Budget is $49, Core is $99, and Plus is $199, with no contracts and no setup fees.

Is there month-to-month grooming software with no contract?

Yes, Teddy is month-to-month with no contracts, and you can cancel or switch plans anytime. There are also no setup fees.

Can I try grooming software for free without a credit card?

Yes, you can start Teddy for free with no credit card required. You choose a paid plan only when you're ready.

What grooming software imports my data for free?

Teddy includes free data import when you switch — it brings your existing schedule, clients, and pets over for you. Getting started also includes 1-on-1 onboarding, so day one looks like the shop you already run.

Is there grooming software that answers missed calls?

Yes, Teddy's Plus plan includes missed-call and after-hours handling, so calls you can't take are still covered. This helps keep leads from slipping away to voicemail.

What grooming software works for multiple locations?

Teddy supports multiple locations, with each plan priced per location. Each location is billed separately at the plan you choose, so you can scale across sites.

Is there grooming software with online booking?

Yes, Teddy includes online booking starting on the Core plan, letting clients request appointments online. You can also ask Teddy to book, move, or find openings for you internally.

Does dog grooming software work on your phone?

Teddy works on your phone by text or voice, so you can run your front desk from anywhere. That makes it practical to book and reschedule hands-free between appointments or from the van.

Is there an AI assistant for dog groomers?

Yes, Teddy is an AI assistant for dog groomers built into full grooming software. You ask it in plain words to handle bookings, reschedules, reports, payroll, commissions, route optimization, and client follow-ups, and it acts once you confirm.

Ready to run your front desk by asking?

Move from click-by-click software to one simple conversation. We'll bring your current schedule and clients over for you.

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