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Online Booking Portal
Teddy lets clients book online anytime so you stop answering availability all day
Every groomer gets asked the same question dozens of times a week: what times do you have available? Answering that question by hand, whether by text, by phone, or by DM, is one of the most repetitive and interruptive parts of running a grooming business. The online booking portal answers it automatically, for every client, at any hour, without you being involved.
Your Teddy booking portal has its own branded URL that you share with clients. They open it on their phone or computer and see your business name, your logo, a gallery of pet photos, your services menu with prices, and a Book Now button. From there, they go through a guided seven-step flow that asks everything Teddy needs to book the appointment correctly: their phone number, which pet, which services, which add-ons, which groomer they prefer, and which time slot they want.
The phone number step is where something important happens. Returning clients who enter their number get recognized immediately. The portal greets them by name and pulls up all their pets automatically. They do not re-enter their information every time they book. They pick their pet, their services, their time, and they are done. That experience is noticeably better than most booking processes clients encounter, and it rewards loyalty without requiring any effort from you.
The time slot step shows real availability only. Clients cannot select a time that is already taken or outside a groomer's scheduled hours. There is no back-and-forth where you have to tell someone the 2 PM they requested is actually not available. The calendar prevents the problem entirely by only showing what is genuinely open.
Every booking that comes through the portal lands in your Pipeline as a pending request. You review it and either approve or decline. Once approved, it moves to your calendar automatically. You are in control of what gets scheduled without having to field every individual inquiry.
The add-on step in the booking flow is a passive upsell mechanism that most grooming businesses simply do not have. When every client who books a full service is shown a nail trim and file for $25 on the way through the booking process, a significant percentage of them will add it. If 30% of your 40 monthly bookings add a $25 nail service, that is $300 a month in additional revenue that happened without a sales conversation.
The availability question alone is worth significant time recovery. If you answer five to ten availability inquiries per day by text or phone, and each one takes three to five minutes of back-and-forth, you are spending up to an hour a day on that single question. A booking portal answers it for free, around the clock, in a format the client finds easier to use than texting anyway.
New client acquisition costs drop when your booking portal is easy to share and simple to use. You can put your booking link in your Instagram bio, on your Google business profile, in your email signature, and in every automated message. Every place that link lives is a place where a potential client can book without calling.
Can I customize the services that show up in the portal?
Yes. You control which services appear in the online booking portal from the settings panel. If a service is not appropriate for online booking or you want to limit it to certain clients, you can toggle it off.
What if I want to approve bookings before they are confirmed?
That is exactly how it works. Every online booking request lands in the Pipeline for your review. You decide whether to schedule it or decline it. Nothing gets added to your calendar automatically without your approval.
Can clients pick a specific groomer?
Yes. The portal lets clients select from any available groomer or choose Any if they do not have a preference. Availability shown in the time step reflects the chosen groomer's actual schedule.
How does the portal handle returning clients?
When a returning client enters their phone number, the system recognizes them and greets them by name. Their pets are pre-populated so they do not need to re-enter any information. It is a noticeably smoother experience than starting from scratch every time.
Can I add photos and customize what the portal looks like?
Yes. You upload your business logo, add a photo gallery, write your own about section, and include your contact information. The portal reflects your business, not a generic template.
