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If you've been shopping for grooming software, you've probably narrowed it down to a short list — and Teddy vs MoeGo is one of the most common matchups we see. Both are modern platforms built for pet grooming businesses, both run on web and mobile, and both promise to replace your paper calendar, text-message chaos, and missed-appointment headaches. But they're not the same product, and the right choice depends on the size of your salon, how much you text clients, and whether you're a solo groomer or running a team. This guide walks through every category that actually matters when you're deciding between Teddy and MoeGo — pricing, scheduling, texting, online booking, CRM, integrations, and the AI tools both companies have rolled out in the past year.
Quick Verdict
For independent groomers and small teams (1–5 people) who text clients constantly, Teddy is usually the better fit because of unlimited two-way SMS and a lower starting price. For larger multi-location salons that need advanced staff management, MoeGo has a deeper feature set but charges more and caps texting on lower plans. Neither is "best" universally — it depends on your operation. We'll walk through the differences below.
Pricing: What You'll Actually Pay
MoeGo's pricing starts around $59/month for the most basic plan and climbs into the $150+ range once you add online booking, texting volume, or multi-user access. Texting on MoeGo is metered — you pay per SMS once you exceed the included allotment, which adds up quickly if you confirm appointments, send reminders, and answer client questions by text.
Teddy's platform plans start lower and include unlimited two-way SMS with no per-message fees, which is the biggest cost difference for high-volume groomers. The optional AI receptionist add-on ranges from roughly $100–$500/month depending on call volume.
Pricing changes regularly on both platforms, so check the current rates on each company's site. The pattern, though, is consistent: if you text a lot, Teddy's flat pricing usually wins; if you need advanced multi-staff workflows, MoeGo's higher tiers may justify the cost.
Scheduling & Calendar
Both platforms offer drag-and-drop calendars, color-coded service blocks, recurring appointments, and breed-based time estimates. MoeGo has slightly more granular controls for multi-staff scheduling and lets you build complex rules around groomer specialties and breed assignments — useful if you run a 6+ groomer shop.
Teddy's calendar is built to feel like Apple Calendar or Google Calendar — clean, fast, and easy to learn in an afternoon. If you're a solo groomer or a small team, it gets out of your way. If you're managing 8 chairs and four shifts, you may find MoeGo's controls more powerful.
For a broader comparison of grooming schedulers, check out Scheduling Software Face-Off: Which Saves You Time?.
Texting & Client Communication
This is the biggest single difference between the two products.
MoeGo offers two-way texting on most plans, but charges per-message overages once you exceed your monthly allotment. For a busy salon doing 30+ appointments a day, those overages add up fast.
Teddy includes unlimited two-way SMS on every paid plan. You can text clients about reschedules, send photos of finished cuts, confirm appointments, and chat about pet preferences without watching a meter. For groomers who treat texting as their primary client channel — and most modern groomers do — this single feature often pays for the whole subscription.
Both platforms support automated reminders, confirmation requests, and rebooking nudges.
Online Booking
MoeGo offers direct online booking — clients pick a slot and it lands on your calendar. That's powerful for high-volume shops but can be a problem if you need to vet new clients (aggressive dogs, matted coats, special needs) before confirming.
Teddy uses request-based online booking: clients submit a request with pet info, and you approve or decline before it hits your calendar. This is intentional — most independent groomers told us they want to screen new clients first. It's a smaller difference if you only book existing clients online, but it matters for first-time appointment requests.
Client CRM & Pet Profiles
Both platforms store client and pet profiles with breed, weight, last service, notes, and history. MoeGo's profiles are slightly more detailed for medical and vaccination tracking. Teddy's CRM is built around the day-to-day questions a groomer actually asks — last cut, preferences, behavior notes, allergies — and is faster to scan during a busy day.
Both let you attach photos, notes, and intake-form responses to the pet profile. Both support tags and segmentation for marketing.
Forms, Waivers & Agreements
Teddy and MoeGo both support digital intake forms and service agreements clients can sign before the first appointment. This is table stakes for modern salons. Teddy's forms are slightly more flexible to customize without help; MoeGo's are robust but sometimes require support to modify advanced fields.
Payments & POS
MoeGo has its own payment processing and integrates with several POS systems. Teddy integrates directly with Square POS, which is a strong fit for groomers already using Square for retail or tip handling. If you have a non-Square POS, MoeGo may be a smoother fit.
AI Tools
Both companies launched AI features in the past 18 months.
MoeGo has been rolling out AI scheduling assistance and rebooking suggestions.
Teddy offers an optional AI receptionist that answers missed calls, collects pet info, identifies the caller, and sends follow-up texts to convert the call into a booking request. It runs $100–$500/month depending on call volume and is the feature that most aggressively differentiates Teddy from MoeGo right now.
If your phone rings off the hook and you're losing bookings to voicemail, Teddy's AI receptionist is genuinely useful. If you mostly book online and rarely answer the phone, it's overkill.
You can learn more about that here: AI Receptionist for Pet Groomers: Is It Worth It?.
Ease of Use & Onboarding
Teddy is generally considered easier to learn — most groomers report being live in 1–2 days. MoeGo has more features, which means a steeper learning curve; expect a week of setup for a multi-groomer shop.
Both companies offer onboarding support, video libraries, and live chat help.
Who Each Platform Is Best For
Teddy is best for: Independent groomers, mobile groomers, and small teams (1–5 people) who text clients constantly, want a modern interface, and prefer request-based booking.
MoeGo is best for: Larger salons (6+ groomers), multi-location operations, and shops with very specific multi-staff workflow needs willing to pay more for depth.
You could also check out other alternatives like Gingr (built more for daycare/boarding crossover), DaySmart Pet (older platform, more chain-focused), and GrooMore (newer, mobile-first) before deciding.
For more software alternatives, check out Best MoeGo Alternatives for Grooming Businesses 2026.
Frequently Asked Questions
Is Teddy cheaper than MoeGo?
For most independent groomers, yes — especially once you factor in texting volume. Teddy's flat plans include unlimited two-way SMS, while MoeGo charges per-message overages once you exceed your monthly allotment. The exact savings depend on how much you text.
Can I switch from MoeGo to Teddy without losing client data?
Yes. Teddy supports CSV imports for client and pet records. Most groomers migrate over a weekend by exporting their MoeGo data and importing it into Teddy. Reach out to Teddy support for help with the file mapping.
Does Teddy have direct online booking like MoeGo?
Teddy uses request-based booking by default — clients submit a request and you approve it before it hits your calendar. This was a deliberate choice to help groomers screen new clients (especially first-timers with matted coats or behavior issues). MoeGo offers direct booking on most plans.
Which has a better AI receptionist, Teddy or MoeGo?
Teddy's AI receptionist is the more developed product as of 2026 — it answers missed calls, collects pet info, and sends follow-up texts to convert calls into bookings. MoeGo has AI scheduling features but no full call-handling receptionist at this time.
Is MoeGo better for big salons?
For salons with 6+ groomers, multi-location operations, or very specific multi-staff scheduling needs, MoeGo's deeper feature set may be worth the higher price. For solo groomers and small teams, Teddy is typically a better fit.
