Switch from MoeGo or DaySmart

Switching grooming software feels like a big job. Your clients, pets, and upcoming appointments all live in your current tool, and you can't afford a messy week at the shop.

This guide walks you through how to switch from MoeGo or DaySmart to Teddy, step by step, so nothing falls through the cracks. Teddy is pet grooming software for salons and mobile groomers, and every plan includes unlimited two-way texting.

Before You Switch: Quick Checklist

A little prep makes the move much smoother. Before you change anything, take care of these:

• Pick a quieter week for the move.
• Check your current plan's billing date and any contract terms, so you know when to cancel.
• Write down your services, prices, and typical appointment lengths.
• Note your upcoming appointments for the next few weeks.
• Decide which Teddy plan fits your shop (see Step 1).

Step 1: Choose the Right Teddy Plan

Teddy has three plans, priced per location, with no contracts and no setup fees. You can switch plans anytime. Full details are on the Teddy pricing page.

• Budget ($49/mo): for solo groomers. Includes unlimited two-way texting, calendar and unlimited appointments, client and pet records, payments, intake forms, and the Ask Teddy assistant.
• Core ($99/mo): for busy shops with up to 5 groomers. Adds 24/7 online booking, automated reminders, smart scheduling, mobile route optimization, payroll and commissions, and reports.
• Plus ($199/mo): for multi-van and multi-location shops. Adds unlimited groomers, missed-call and after-hours handling, automated review boosting, multi-location support, and priority support.

If your clients book online today or you count on automatic reminders, start with Core or Plus. Unlimited two-way texting is included on every plan, including Budget.

Step 2: Export Your Data From MoeGo or DaySmart

Your client list is the most important thing to bring with you. Before you cancel anything, download a copy of your data from your current software. Aim to export:

• Client names and contact details
• Pet records, including breed, notes, and vaccination info
• Appointment history and upcoming appointments
• Your services and prices

Look in your current software's settings or reports area for an export option, or ask their support team how to download your data. Save a copy somewhere safe as a backup.

Step 3: Send Your File to Teddy for a Free Import

You don't have to retype a single client. Data import is free on every Teddy plan. Here's how it works:

1. Download your client and appointment list out of MoeGo or DaySmart.
2. Email the file to drake@tryteddy.com.
3. The Teddy team loads it in and walks you through everything on a call.

Teddy brings over your clients, their pets, and your appointment history, so your first day looks like the shop you already run. Every plan also includes 1-on-1 onboarding. You can see the same steps on our Teddy vs MoeGo and Teddy vs DaySmart pages.

Step 4: Set Up Teddy

While your data is being imported, start your 14-day free trial. No credit card is needed, and you get full access from day one.

• Add your services, prices, and appointment lengths.
• Add your groomers (up to 5 on Core, unlimited on Plus).
• Set up intake forms and digital agreements.
• Connect card payments through Square.

You can tap through screens like you're used to, or just tell Teddy what you need by text or voice, like "Book Daisy in for a full groom Tuesday afternoon."

Step 5: Check Your Imported Clients and Pets

Once your data is in, spot-check it. Open a few of your regular clients and confirm their pets, notes, and upcoming appointments look right.

Check vaccination records and pet alert notes for the dogs that need extra care. Flag anything that looks off during your onboarding call.

Step 6: Turn On Online Booking and Reminders

On Core and Plus, turn on 24/7 online booking so clients can book any time, and switch on automated text and email reminders. Mobile groomers on Core and Plus can also use route optimization to sort the day's stops.

On Budget, you can still text every client from Teddy with unlimited two-way texting. Online booking and automated reminders start at Core.

Step 7: Tell Your Clients

Most clients just want to know how to book and what to expect. Send a short text or email that covers:

• You've moved to a new booking system.
• Their upcoming appointments are still on the calendar.
• Your new online booking link, if you're on Core or Plus.

Here's a simple example: "Hi Sarah! We've upgraded our booking system. Your upcoming appointments are all set. You can book online here: [your link]. Reply anytime with questions."

Step 8: Cancel Your Old Software

Only cancel once you've confirmed everything made it over. Before you cancel:

• Save a final export of your data.
• Make sure upcoming appointments are in Teddy.
• Turn off online booking in your old tool so new bookings don't land in the wrong place.
• Cancel before your next billing date, and keep the confirmation.

Still Comparing?

If you haven't decided yet, read our MoeGo review for 2026, browse our list of MoeGo alternatives for pet groomers, or see how Teddy compares to DaySmart.

Ready to Switch?

Teddy offers a 14-day free trial with no credit card, no contracts, and no setup fees. We'll bring your current schedule, clients, and pets over for you, free.

Start your free trial

Frequently Asked Questions

How long does it take to switch to Teddy?

It depends on the size of your book. Once you send your file, the Teddy team loads it in and walks you through it on a call, with the goal of having your whole book ready before your first appointment. Most groomers are comfortable using Teddy in an afternoon.

Will I lose my client history when I switch?

No. Teddy brings over your clients, their pets, and your appointment history, so your first day in Teddy looks like the shop you already run. Keep your own export as a backup too.

Does Teddy charge to import my data?

No. Data import is free on every plan, and so is 1-on-1 onboarding.

Which Teddy plan includes two-way texting?

Every plan. Unlimited two-way texts are included on Budget ($49/mo), Core ($99/mo), and Plus ($199/mo), with no per-text fees. Online booking and automated reminders start at Core.

Do I have to sign a contract?

No. Teddy is month to month with no setup fee, and you can cancel or switch plans anytime.