Policies salons and mobile groomers need, typical costs, and the claims that catch people out

Nobody opens a grooming business because they love reading insurance policies. Most of us buy whatever the first agent quotes, file the PDF and forget about it until something goes wrong. Then we find out the policy covers a client slipping on a wet floor but not the dog on the table.
That gap is the single most common mistake in dog grooming business insurance. Standard business liability usually excludes animals in your care. You need specific coverage for the dogs and cats you're responsible for, and if you're mobile, your van needs its own policy too.
This guide walks through the coverage types grooming businesses actually use, what each one does, rough costs and the questions to ask before you sign. We're not insurance brokers, and policies vary by state and carrier, so use this to have a smarter conversation with an agent who knows the pet industry.
Here's the short version. Details follow.
If you only take one thing from this article, take this. Care, custody and control coverage (sometimes called animal bailee coverage) pays when a pet is hurt, gets sick, escapes or dies while it's with you.
Think about the real incidents that happen in salons:
General liability almost never covers these. Ask your agent directly: "If a client's dog is injured on my table, which policy pays, and what's the per-animal limit?" Limits per animal can be low, sometimes a few thousand dollars, which may not cover emergency surgery on a large breed.
Insurance claims are far easier when you can show what you knew before the groom. That's why intake forms matter. A signed form noting a dog's age, health conditions and behavior history is often your best defense. If you need one, use our dog grooming intake form template and pair it with a grooming waiver.
General liability covers bodily injury and property damage to people. A client trips over a hose in your lobby. A dog you're walking to the van knocks over a passerby. This is often bundled with other coverages in a business owner's policy (BOP).
Professional liability covers claims about your work itself. A client says your clipper technique caused a skin infection, or that a haircut was so far off what they asked for that they're demanding a refund plus vet costs. Some pet-industry policies roll professional liability and care, custody and control together. Read the declarations page to be sure.
Mobile grooming adds two big risks: the road and the equipment.
Your personal auto policy usually won't cover a van used for business, especially one with a $40,000 build-out bolted to the floor. You'll want commercial auto with liability, collision and comprehensive. Ask whether the policy covers the vehicle while parked and running at a client's curb, because that's where you spend most of your day.
Inland marine or equipment coverage protects the tub, table, generator, water tanks and dryers. Some auto policies exclude anything permanently installed, so make sure the build-out is named somewhere. If you're still shopping for a van, The Daily Groomer's episode on buying your mobile grooming van covers financing and what to look for.
Keep the van in good shape and documented. The free mobile grooming maintenance checklist helps, and maintenance records can matter when a claim involves equipment failure.
Once you hire your first bather, workers' compensation is likely required by your state. Grooming has real injury risk: bites, scratches, back strain from lifting a 90-pound Golden, slips on wet floors and repetitive strain in wrists and shoulders.
Workers' comp pays medical bills and lost wages, and in most states it protects you from being sued by the employee for the same injury. Rates depend on payroll and your classification code, so make sure your agent classifies you correctly as pet grooming, not a generic service code.
If you're getting ready to hire, our guide on hiring your first dog bather covers pay, training and what to put in place first.
Costs vary widely by state, payroll, claims history and limits. As a rough planning range, many groomers report:
Treat these as ballpark figures for budgeting, not quotes. Get at least two quotes from brokers who write pet-industry policies.
When you're building a budget, put insurance into your plan as a fixed monthly cost. Our dog grooming business plan financial projections show where it fits next to rent, software and supplies.
Bring this list to your next call:
Insurers like businesses that prevent claims. A few habits help:
Keeping records organized in one place makes this easier. Systems like Teddy, MoeGo and DaySmart Pet all store intake forms and pet notes in the client profile, so you're not digging through a filing cabinet when an adjuster asks for paperwork.
At minimum, general liability plus care, custody and control coverage for the animals you handle. Add commercial auto if you're mobile and workers' compensation once you hire.
Usually not. Most general liability policies exclude animals in your care. You need care, custody and control (animal bailee) coverage for that.
Solo home-based groomers often pay roughly $40 to $125 a month, while mobile groomers usually pay more because of commercial auto. Salons with employees pay the most because of workers' comp and property coverage.
Yes. Mobile groomers need commercial auto and usually equipment coverage for the van build-out, on top of liability and care, custody and control.
No. A waiver helps set expectations and can support your position in a dispute, but it won't pay a vet bill or a lawsuit. Use both.
Insurance is easier when your paperwork is already in order. If you're still collecting intake forms on clipboards, Teddy sends digital intake forms and agreements by text and saves them to each pet's profile, so the records are there when you need them.