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Two-Way SMS Messaging
Teddy gives your team a shared SMS inbox so every client text stays organized and visible
Texting clients from your personal cell phone is one of those habits that feels fine when you have 20 clients and becomes a real problem when you have 80. Client conversations get buried in your personal messages, your team cannot see what was said, and you are handing out your private number to clients who will text you at any hour expecting a fast response. Teddy gives your business a dedicated phone number with a full SMS inbox that works like a professional messaging platform built specifically for your team.
Every client conversation is stored in one place and visible to anyone on your staff with access. If Paul sends a message to a client on Monday and you need to reference it on Wednesday, it is right there in the thread. No more asking around about what was said or digging through someone else's personal phone. The full message history per client is searchable, organized, and permanent.
The inbox is practical on the day-to-day level too. You can see unread message counts per thread, archive conversations you are done with, filter by unread only, and star clients you want quick access to. When you have 60 active client threads, those organizational tools matter. The ability to compose a new message to any client or any number without leaving the inbox means fewer clicks and faster responses.
What makes the messaging feature more than just a texting app is how it connects to the rest of Teddy. When the AI Receptionist finishes a call, you can jump directly into a message thread with that caller. When you want a client to sign an agreement, you send the link through their message thread in one click. When an automated reminder fires, it comes from that same business number, so the client is always talking to one consistent contact even when different team members are handling different things.
SMS response rates are meaningfully higher than phone call pickup rates, especially for clients in the middle of their workday. If you are trying to confirm an appointment or follow up on a booking request, a text almost always gets a faster response than a call. Having a professional inbox to manage all of that, rather than a personal phone, means your communication looks intentional and organized.
Texting from a personal number creates real liability for a business. If a dispute comes up about what was agreed regarding pricing, cancellations, or services, those conversations exist in your personal phone and may or may not be recoverable. With Teddy's inbox, every message is logged, timestamped, and accessible. That paper trail has value, especially for policies that clients sometimes claim they were never told about.
For teams, the shared inbox eliminates one of the most common communication failures: a client texted the front desk person, got an answer, and the groomer never found out about it. With a shared business inbox, everyone sees the same thread. That visibility reduces errors and the kind of he-said-she-said confusion that damages client relationships.
SMS confirmation rates for appointments are consistently higher than phone call confirmations in most grooming businesses. Sending a confirmation request via text rather than calling every client individually saves time and typically results in higher response rates, which means fewer no-shows and fewer wasted time slots.
Do I get to keep my existing business phone number?
Teddy provides a dedicated business number. You can share this number with clients or forward your existing number to it. Calls and texts to your Teddy number are routed through the platform.
Can multiple staff members see and respond to messages?
Yes. The inbox is shared. Any staff member with access can see all client threads and respond. You can see who sent what because messages are attributed to the business number, not individual staff.
How do text credits work?
Teddy uses a text credit system. You start with a pool of credits and can purchase more in bundles as needed. Each SMS message uses credits from that pool.
Can I send images or files through the messaging inbox?
Yes. You can attach images and files within conversations, which is useful for sending grooming examples, receipts, or anything else a client might need.
Are automated messages sent from the same number?
Yes. All automated reminders, confirmation requests, and follow-ups go out from your Teddy business number. Clients see one consistent number for all your communications.
