Last updated: April 27, 2026
Welcome to Teddy. These Terms of Service explain the rules for using Teddy’s website, software, messaging, AI receptionist, customer support, and related services.By using Teddy, creating an account, submitting your information, or opting in to receive messages from us, you agree to these Terms.
About Teddy
Teddy provides software and communication tools for pet grooming businesses, including scheduling, client management, two-way messaging, AI receptionist services, forms, agreements, and related business tools.Teddy may help grooming businesses answer missed calls, collect customer information, respond to basic questions, send follow-up texts, and manage customer communication.
Using Teddy
You agree to use Teddy only for lawful business purposes.You agree not to use Teddy to send spam, misleading messages, unlawful content, abusive content, or messages to anyone who has not given proper consent.If you use Teddy to communicate with your own customers, you are responsible for making sure you have the proper permission to contact them and that your use of Teddy complies with applicable laws.
Text Messages and Consent
Teddy may send text messages to people who interact with us and choose to opt in.Text messages are opt-in only. By checking a consent box, submitting your phone number, or otherwise giving express consent, you agree to receive the type of messages described at the time of opt-in.Teddy may send different types of messages, including:
Customer support messages:
replies to questions, onboarding help, account assistance, troubleshooting, and support-related communications.
Transactional or service messages:
account notices, setup instructions, product updates, service announcements, and messages related to your use of Teddy.
Promotional messages:
special offers, discounts, event promotions, product announcements, marketing campaigns, and other promotional communications.Each message type requires separate explicit consent. Consent for promotional or marketing messages is not combined with consent for transactional, customer support, or service-related messages.When consent is collected through our website chat widget or forms, each message type may be presented with its own independent checkbox. Checking one box does not automatically opt you in to another category.
Promotional Messages
If you opt in to promotional messages, Teddy may send you texts that include special offers, discounts, event promotions, product announcements, service announcements, and other marketing communications.Message frequency may vary.You can opt out at any time by replying STOP.
Customer Support Messages
If you contact Teddy by phone, text, website chat, email, form, or another communication channel, we may respond using the contact information you provide.Customer support messages may include answers to questions, onboarding help, troubleshooting, account information, and service-related follow-up.
Opting Out
You can opt out of text messages at any time by replying STOP.
After you opt out, we may send a final confirmation message confirming that you have been unsubscribed.Opting out of promotional messages does not necessarily stop transactional or service-related messages if those messages are necessary to provide the service you requested.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.Teddy is not responsible for fees charged by your carrier.
AI Receptionist and Automated Communications
Teddy may use artificial intelligence, automation, and related technologies to answer calls, collect information, respond to inquiries, summarize conversations, and assist with customer communication.AI-generated responses, call summaries, and collected information may not always be complete or error-free. Businesses using Teddy are responsible for reviewing their own settings, scripts, policies, and customer communications for accuracy.
Customer Responsibilities
If you use Teddy for your business, you are responsible for:Providing accurate business information.Keeping your account information current.Ensuring your use of Teddy complies with applicable laws.Obtaining any required consent from your own customers.Honoring opt-out requests.Reviewing communications sent on your behalf.Making sure your pricing, policies, booking links, and customer-facing instructions are accurate.
Payments and Subscriptions
Some Teddy services may require payment.Unless otherwise stated, subscriptions are billed on a recurring basis. You authorize Teddy or its payment processor to charge your selected payment method for applicable fees.You may cancel according to the cancellation process provided by Teddy. Fees already paid may be non-refundable unless otherwise stated in writing.
Third-Party Services
Teddy may connect with or rely on third-party services, including phone carriers, messaging providers, payment processors, scheduling tools, CRM tools, analytics tools, and other software platforms.Teddy is not responsible for the actions, availability, errors, outages, or policies of third-party services.
Intellectual Property
Teddy owns its website, software, designs, content, branding, and related intellectual property.You may not copy, modify, distribute, sell, reverse engineer, or exploit any part of Teddy without written permission.
No Guarantee
Teddy works to provide reliable software and communication tools, but we do not guarantee that the services will always be uninterrupted, error-free, or available.The services are provided “as is” and “as available.”
Limitation of Liability
To the fullest extent permitted by law, Teddy will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost customers, lost data, or business interruption.
Changes to These Terms
We may update these Terms from time to time.When we do, we will update the “Last updated” date above. Your continued use of Teddy after changes are posted means you accept the updated Terms.
Contact Us
Questions about these Terms can be sent to:
alex@tryteddy.com
Privacy Policy
This Privacy Policy explains how Teddy collects, uses, stores, and protects information when you use our website, software, AI receptionist, messaging services, customer support, and related services.
Information We Collect
We may collect information you provide directly to us, including:NameBusiness nameEmail addressPhone numberBusiness addressWebsiteBusiness typeAccount detailsBilling informationSupport requestsChat messagesText messagesCall informationInformation submitted through formsInformation needed to set up or customize TeddyIf you use Teddy’s AI receptionist or communication tools, Teddy may collect information from calls, texts, chats, or forms, such as customer contact information, pet information, service requests, booking preferences, notes, and other details shared during the interaction.
How We Use Information
We use information to:Provide and improve Teddy.Set up and manage accounts.Respond to questions and support requests.Send customer support messages.Send transactional and service-related messages.Send promotional messages, if you have opted in.Customize AI receptionist behavior.Provide call summaries, message summaries, and lead information.Process payments.Improve website performance and product experience.Protect against fraud, misuse, or unauthorized access.Comply with legal obligations.
Text Messaging and Consent
Teddy only sends text messages to people who have opted in or otherwise provided appropriate consent.We may send customer support, transactional, service-related, and promotional messages depending on the consent provided.Promotional messages may include special offers, discounts, event promotions, product updates, service announcements, and other marketing communications.Each message type requires separate explicit consent. Marketing consent is not combined with transactional or customer support consent.When consent is collected through our website chat widget or forms, each message type may have its own independent checkbox. You may choose to opt in to one type of message without opting in to another.You can opt out of text messages at any time by replying STOP.
No Sale or Sharing of SMS Consent
We do not sell, rent, or share your SMS consent with third parties for their own marketing purposes.We do not share mobile opt-in data, SMS consent, or phone numbers collected for messaging purposes with third parties or affiliates for marketing or promotional purposes.We may share information with trusted service providers only as needed to operate Teddy, such as messaging providers, hosting providers, payment processors, customer support tools, analytics tools, or other vendors that help us provide the services. These providers are only allowed to use information as needed to provide services to Teddy.
Promotional Communications
If you opt in to promotional communications, we may contact you by text, email, phone, or other communication channels with offers, discounts, events, product announcements, or other marketing messages.You can unsubscribe or opt out at any time by following the instructions in the message or contacting us directly.
Customer Support Communications
If you contact Teddy for help or information, we may use your contact information to respond.This may include text messages, phone calls, emails, or chat replies related to your request, onboarding, account setup, troubleshooting, or support.
Website Data and Cookies
When you visit our website, we may collect certain information automatically, including:IP addressBrowser typeDevice typePages viewedReferral sourceApproximate locationWebsite interactionsCookies or similar tracking technologiesWe may use cookies and similar technologies to improve the website, understand usage, remember preferences, and measure marketing performance.
How We Share Information
We do not sell your personal information.We may share information only in limited circumstances, including:With vendors who help us operate Teddy.With payment processors to process payments.With communication providers to send calls, texts, or emails.With analytics tools to understand website or product usage.If required by law, subpoena, court order, or legal process.To protect Teddy, our users, or others from fraud, abuse, or harm.In connection with a business transaction, such as a merger, acquisition, financing, or sale of assets.We do not share SMS opt-in consent or phone numbers with third parties for their own marketing.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information.However, no system is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed.
Data Retention
We keep information for as long as needed to provide Teddy, operate our business, comply with legal obligations, resolve disputes, enforce agreements, and improve the services.You may contact us to request deletion of certain information, subject to legal, operational, or contractual limits.
Your Choices
You may:
Opt out of promotional texts by replying STOP.
Opt out of promotional emails by clicking unsubscribe.
Contact us to update your information.
Contact us to request deletion of certain information.
Disable cookies through your browser settings.
Children’s Privacy
Teddy is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Links to Other Websites
Our website or messages may include links to third-party websites or services.We are not responsible for the privacy practices, content, or policies of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.When we do, we will update the “Last updated” date above. Your continued use of Teddy after changes are posted means you accept the updated policy.
Contact Us
Questions about this Privacy Policy can be sent to:
alex@tryteddy.com
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