Teddy vs ProPet Software Compared

Teddy and ProPet Software are both used by pet care businesses, but they target different segments. ProPet started in the boarding and daycare space and expanded into grooming as a secondary capability. Teddy is grooming-first and grooming-focused, built specifically for independent groomers and small salons. If you're weighing Teddy vs ProPet Software, the question is really: is grooming your primary service, or one of several? This comparison lays out the trade-offs honestly.

Quick Verdict

ProPet makes sense if your business is a hybrid pet care facility — grooming plus boarding, daycare, training. ProPet handles all of those in one system better than Teddy does.

Teddy makes sense if grooming is your primary service. Teddy's depth in grooming-specific workflows — unlimited two-way SMS, request-based booking, AI receptionist, integrated intake — exceeds what a multi-service platform can match.

Both work for the right business. The choice is about your service mix.

Pricing Comparison

ProPet uses tiered pricing based on service modules and number of users. Grooming-only operations on ProPet typically run $40-$80/month. Adding boarding, daycare, or training modules adds incremental cost.

Teddy uses a flat platform fee that includes unlimited two-way SMS in core plans. The AI receptionist add-on is separate at $100-$500/month. Free trial available.

For grooming-only operations, Teddy is typically simpler and more cost-effective. For multi-service operations, ProPet's modular pricing can be reasonable depending on what services you use.

Feature Comparison

Service Coverage

ProPet: Grooming, boarding, daycare, training, retail — all in one platform. If your business does more than grooming, this is the integration win.

Teddy: Grooming-focused. If grooming is your primary service, the focus is the strength. If you also do boarding or daycare, you'll need a separate system or workarounds.

Grooming-Specific Workflows

Teddy is purpose-built for grooming. Service menus support size and coat modifiers. Intake forms include grooming-specific fields (last bath, last full groom, deshedding cycle, breed-specific notes). Pet profiles track coat condition over time. AI receptionist understands grooming inquiries.

ProPet handles grooming as one of several service modules. Workflows are functional but not specialized.

Two-Way SMS

Teddy includes unlimited two-way SMS standard. Threaded conversations, accessible from any device, no per-message overages.

ProPet includes texting with monthly bundled allowances and per-message overages above the cap.

For a salon sending high volumes of confirmations, finish-time updates, and rebook nudges, this is a meaningful difference.

Online Booking

Teddy uses request-based online booking. Clients submit, you approve.

ProPet offers direct booking with rules-based controls, configurable across services.

AI Receptionist

Teddy offers an AI receptionist add-on that answers missed calls, collects pet info, and follows up via text.

ProPet does not offer an equivalent AI receptionist as of this writing.

CRM and Pet Profiles

Both platforms support CRM-style client and pet records with service history, notes, and attached forms. ProPet's CRM includes additional fields for boarding stays, daycare attendance, and training history. Teddy's CRM is grooming-focused with deeper pet-specific fields (breed, coat type, behavior, vaccinations, last groom).

Mobile App

Teddy's mobile app is modern and polished. ProPet has a mobile app but is less actively developed than Teddy's.

Reporting

ProPet's reporting covers multi-service operations including boarding, daycare, and grooming in one view. Teddy's reporting is grooming-focused: revenue, services, top clients, rebook rates.

Payment Processing

Teddy integrates natively with Square. ProPet supports multiple processors including Stripe and embedded payments.

Comparison Table

Who Should Pick ProPet

Hybrid pet care facilities that offer grooming alongside boarding, daycare, training, or retail. The integration of multiple services into a single platform is the primary value. If you'd otherwise be running two separate systems for grooming and boarding, ProPet's all-in-one approach pays back.

Who Should Pick Teddy

Grooming-focused salons — solo groomers, small teams (1-5 people), mobile groomers with 1-2 vans. The grooming-specific workflows, unlimited two-way SMS, AI receptionist, and modern mobile-first interface fit grooming operations more naturally than a multi-service platform.

What About Gingr?

Gingr competes most directly with ProPet in the hybrid pet care space. If you're choosing a multi-service platform, Gingr vs ProPet is the more common comparison. Both handle grooming + boarding + daycare; Gingr is generally considered to have a slight edge on online booking and modern UI, while ProPet is sometimes preferred for ease of use.

For grooming-first operations, Teddy is the more relevant comparison than either ProPet or Gingr — both of which are built around facility management rather than grooming workflow.

Migration Considerations

If you're on ProPet and considering Teddy because grooming is becoming your primary service: Teddy's onboarding team helps import client and pet data including service history. Most migrations complete in a weekend.

Going the other direction — Teddy to ProPet — usually happens when a grooming-focused business adds boarding or daycare and wants a single platform for everything.

Frequently Asked Questions

Is Teddy cheaper than ProPet?

For grooming-only operations, Teddy is typically simpler and often more cost-effective once you factor in unlimited texting. For multi-service operations, ProPet's modular pricing can be reasonable if you use multiple modules.

Can Teddy handle boarding?

Not directly. Teddy is grooming-focused. Some hybrid operations run Teddy for grooming and a separate boarding system, but this requires manual reconciliation of client data. If you need boarding integration, ProPet, Gingr, or PetExec are better fits.

Does ProPet have unlimited texting?

No. ProPet includes bundled text amounts with per-message overages above the cap.

Which platform has better online booking?

Different approaches. Teddy's request-based booking puts groomers in control. ProPet's direct-with-rules booking is more configurable across services. Pick based on your booking philosophy.

Should I switch from ProPet if I'm grooming-focused?

If grooming is your primary service and ProPet feels like overkill, Teddy is worth a trial. The grooming-specific workflows and unlimited SMS often justify the switch.

Does Teddy work for grooming + boarding hybrids?

Not as a complete solution. Teddy handles the grooming side excellently but doesn't include boarding modules. Hybrid operations typically pick Gingr or ProPet for the integrated approach.