Teddy vs MoeGo: Which Pet Grooming Software is Better?

Choosing between Teddy and MoeGo comes down to what you prioritize: unlimited messaging at a lower price or a comprehensive feature set with premium pricing.

Both platforms serve pet groomers well, but they’re built for different situations. This comparison breaks down exactly where each excels — and where they fall short.

Quick Comparison

The Key Difference: SMS Costs

The biggest differentiator between Teddy and MoeGo is messaging.

Teddy:
Unlimited SMS included in the base price. No per-message fees. No monthly caps.

MoeGo:
SMS costs extra and is charged per message. This increases your monthly bill depending on how much you text.

Why This Matters

Most active groomers send 400–800 messages per month, including:

• Appointment confirmations
• Day-of reminders
• Running late notifications
• Rescheduling conversations
• Post-groom updates

With MoeGo, those messages add a meaningful amount to your monthly bill.
With Teddy, they’re already included.

For heavy texters, this difference alone can make Teddy the better value — even with fewer enterprise features.

Feature Comparison

Scheduling & Calendar

Teddy:

• Clean calendar interface with day/week/month views
• Color-coded appointments
• Drag-and-drop rescheduling
• Multi-groomer support
• Recurring appointment scheduling

MoeGo:

• Comprehensive scheduling with advanced views
• Smart scheduling suggestions
• Route optimization for mobile groomers
• Multi-location calendar management
• Advanced recurring options

Verdict:
MoeGo offers more scheduling depth, especially for complex operations. Teddy covers what most independent groomers need without unnecessary complexity.

Client Communication

Teddy:

• Unlimited two-way SMS messaging
• Automated appointment reminders (customizable)
• Message templates
• Full conversation history
• No per-message fees

MoeGo:

• Two-way SMS (paid per message)
• Automated reminders
• Email marketing tools
• Message templates
• Client communication logs

Verdict:
Teddy wins on messaging value. If you send 500+ texts monthly, the savings can be substantial. MoeGo’s email marketing tools are useful if you actively run campaigns.

Online Booking

Teddy:

• Request-based system (you approve before confirming)
• Customizable booking widget
• Service selection with descriptions
• New client intake during booking
• Prevents double-booking and calendar conflicts

MoeGo:

• Direct booking into available slots
• Multiple booking page options
• Deposit collection at booking
• Waitlist management
• More client self-service options

Verdict:
Both approaches work. Teddy gives you more control. MoeGo reduces manual oversight but offers less gatekeeping.

Client & Pet Management

Teddy:

• Detailed client profiles
• Pet profiles with breed, notes, photos
• Grooming history tracking
• Service preferences
• Digital intake forms and service agreements

MoeGo:

• Comprehensive client database
• Pet profiles with health records
• Vaccination tracking
• Grooming history and notes
• Photo gallery per pet

Verdict:
Both handle client management well. MoeGo has a slight edge in health and vaccination tracking depth.

Payments & POS

Teddy:

• Square integration
• Invoice generation
• Payment tracking
• Tip management

MoeGo:

• Built-in payment processing
• Multiple payment gateway options
• Invoicing and estimates
• Tip management
• Product sales and inventory

Verdict:
MoeGo’s built-in payments offer more flexibility. Teddy works well if you already use Square.

Reporting & Analytics

Teddy:

• Revenue reports
• Appointment analytics
• Client retention metrics
• Basic business insights

MoeGo:

• Comprehensive reporting dashboard
• Staff performance metrics
• Revenue analysis by service or groomer
• Marketing ROI tracking
• Custom report builder

Verdict:
MoeGo offers significantly more reporting depth. Teddy covers the essentials most small operations need.

Mobile Experience

Teddy:

• Fully responsive web app
• Works on any device browser
• No app download required
• Consistent experience across devices

MoeGo:

• Native iOS and Android apps
• Offline functionality
• Push notifications
• Mobile-optimized features

Verdict:
MoeGo’s native apps provide a smoother mobile experience. Teddy works reliably in-browser but isn’t as polished on phones.

Pros and Cons

Teddy

Pros:

• Unlimited SMS included
• Clean, simple interface
• Easy learning curve
• Request-based booking prevents conflicts
• Digital forms included
• Predictable monthly cost

Cons:

• Newer platform
• No native mobile app
• Fewer advanced features
• Limited multi-location support
• Fewer integrations

MoeGo

Pros:

• Comprehensive feature set
• Excellent native mobile apps
• Strong reporting and analytics
• Multi-location support
• Active user community
• Frequent feature updates

Cons:

• Higher base price
• SMS costs add up quickly
• Steeper learning curve
• Some features may be overkill for small operations
• Can feel overwhelming at first

Who Should Choose Teddy?

Teddy is ideal for:

• Solo groomers
• Small teams (1–5 groomers)
• Heavy texters sending 300+ messages monthly
• Budget-conscious businesses
• New groomers who want easy onboarding
• Owners who prefer request-based booking control

Real Scenario:
A solo mobile groomer who constantly texts clients about arrivals, gates, and scheduling. Unlimited SMS prevents surprise monthly costs.

Who Should Choose MoeGo?

MoeGo is ideal for:

• Established salons with 3+ groomers
• Growing businesses planning to scale
• Multi-location operations
• Data-driven owners
• Tech-comfortable users
• Businesses that need robust mobile apps

Real Scenario:
A salon with 5 groomers across 2 locations that needs coordinated scheduling, staff tracking, and detailed reporting.

Choosing Based on Messaging Needs

If you’re a heavy texter (400+ messages monthly), Teddy’s unlimited SMS model provides clear cost advantages.

If you send minimal texts and need advanced features like multi-location support, native apps, and deep reporting, MoeGo’s added SMS costs may be justified.

Estimate your monthly text volume, then compare current pricing to calculate your true monthly cost.

Switching Considerations

Moving from MoeGo to Teddy

• Export client data (CSV available)
• Some advanced features may not have equivalents
• Simpler system with shorter onboarding
• Immediate SMS cost savings

Moving from Teddy to MoeGo

• Import client data
• Expect a learning curve
• Higher monthly cost
• More advanced tools available

Frequently Asked Questions

Is Teddy cheaper than MoeGo?

Teddy includes unlimited SMS in the base price. MoeGo charges per message. For heavy texters, Teddy is typically more affordable overall. Check current pricing for exact numbers.

Does MoeGo have unlimited texting?

No. SMS is charged per message as an add-on.

Which has better customer support?

Both offer solid support. MoeGo has a larger team and user community. Teddy is known for fast, responsive support.

Can I try both?

Yes. Both offer 14-day free trials. Testing your real workflow is the best way to decide.

Which is better for mobile groomers?

MoeGo includes route optimization features. Teddy works well for mobile businesses but lacks routing-specific tools.

The Verdict

Choose Teddy if:
You want simple, affordable software with unlimited messaging. Best for solo groomers and small teams focused on communication and predictable costs.

Choose MoeGo if:
You need comprehensive features and can justify premium pricing. Best for established salons that want a powerful, all-in-one platform.

Both are strong options. The “better” choice depends entirely on your business size, budget, and priorities.

Try Before You Decide

The best way to know which fits your workflow is to use them.

Teddy: 14-day free trial at tryteddy.com
MoeGo: 14-day free trial at moego.pet

Book test appointments, send messages, and see which system feels right for how you work.