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If you're shopping for grooming software in 2026, you've almost certainly bumped into both Teddy and MoeGo. They're two of the most-mentioned platforms in groomer Facebook groups, and for good reason — both are built specifically for the pet grooming industry, and both handle the core jobs of scheduling, client management, and texting. But they take very different approaches to pricing, communication, and the day-to-day flow of running a salon. This Teddy vs MoeGo comparison breaks down what each platform actually does well, where they fall short, and which kind of grooming business is the better fit for each one.
The Quick Verdict
If you want the short answer: MoeGo has been around longer and offers a deeper feature set with more advanced reporting, route optimization for mobile groomers, and a larger user base. Teddy is the newer, leaner alternative built for independent groomers and small teams who want unlimited two-way texting, simpler pricing, and a more modern interface without paying for features they'll never touch. Neither is "better" universally — it depends on the size of your operation and how you communicate with clients.
If you text clients constantly (and most groomers do), the unlimited two-way SMS in Teddy is the single biggest differentiator. MoeGo charges per text in most plans, and those costs add up fast once you're running 30+ appointments a week.
Pricing Breakdown
Pricing changes often, so always check the official sites before signing up. As of mid-2026, here's the rough lay of the land.
MoeGo's pricing is tiered by features and number of staff, starting around $40-60/month for solo groomers and scaling up to $200+/month for multi-staff salons. Texting is bundled in limited amounts on lower tiers, with overages billed per message.
Teddy pricing is simpler — a flat platform fee that includes unlimited two-way SMS on most plans, with the AI receptionist add-on running between $100-500/month depending on call volume. There's a free trial available, which most salons use to run real appointments through the system before committing.
The texting math is where most groomers feel the difference. If you send 500 reminder and follow-up texts a month, MoeGo's per-message overages can quietly add $30-80 to your bill. With Teddy, that number is zero.
Scheduling and Calendar
Both platforms have solid calendars. MoeGo offers a multi-view calendar (day, week, month) with drag-and-drop rescheduling, recurring appointments, and color coding by service or staff. Teddy has the same essentials and adds a request-based booking model — clients submit appointment requests rather than booking directly into your calendar, so you control who gets which slot.
Some groomers love direct booking, others hate it. If your salon takes a lot of new clients with unknown dogs (think aggressive cases, matted rescues, or dogs you're not sure you can fit), the request-based approach saves you from awkward cancellations after the fact. If you're running a fully booked salon with established regulars, direct booking can be faster.
Mobile Groomer Considerations
MoeGo has more mature features for mobile groomers, including built-in route optimization that orders stops by location and estimated drive time. If your business is mobile-first with multiple vans, MoeGo's route tools are hard to beat.
Teddy supports mobile groomers and includes address-based scheduling, but doesn't yet offer automated route optimization at the same depth. For solo mobile groomers running 5-8 stops a day, Teddy works fine. For fleets of 3+ vans, MoeGo is the safer pick.
Texting and Client Communication
This is where the platforms diverge most. Teddy includes unlimited two-way SMS as a core feature. You can text from a desktop, the mobile app, or both, and the messages thread into each client's profile so anyone on your team can see the full conversation history.
MoeGo includes texting but typically caps the number of messages per month based on plan tier. Two-way conversational texting is supported, but heavy texters end up paying overages or upgrading plans.
For an industry where groomers send out appointment reminders, finish-time texts, photo updates, and aftercare instructions — sometimes 4-5 messages per appointment — unlimited texting matters. The Teddy approach is to make texting feel free at the point of use so groomers actually use it, which improves rebooking and reduces no-shows.
Online Booking
Teddy uses request-based online booking: clients see your services, submit a request with their preferred time, and you approve or suggest an alternative. This keeps you in control of the calendar — important for groomers who screen new dogs or want to slot specific clients on specific days.
MoeGo offers both direct calendar booking and approval-based booking, depending on how you configure it. The flexibility is nice if you want different behavior for new vs returning clients.
DaySmart, Gingr, and GrooMore also offer online booking, but the way Teddy and MoeGo handle the request-vs-direct distinction is closer to how working groomers actually want to operate.
Client and Pet Records
Both platforms have CRM-style client profiles with pet info, service history, notes, and vaccination tracking. Teddy's profiles include pet-specific fields (breed, coat type, behavior notes, last bath, last full groom) and let you attach files like waivers and intake forms directly.
MoeGo's CRM is similar but offers slightly more reporting depth — sales by service, by groomer, by client — which matters more as you scale past 2-3 staff. For solo groomers, both feel equivalent in daily use.
Intake Forms and Service Agreements
Teddy ships with digital intake forms and service agreements that clients sign on their phone before the appointment. The signed form lives on the pet profile.
MoeGo has the same capability. Both also support photo uploads from clients (great for matted dogs or special haircuts), and both let you create custom form fields for your salon's specific intake process.
AI Receptionist
This is a Teddy-specific feature that doesn't have a direct MoeGo equivalent yet. Teddy's AI receptionist answers missed calls, collects pet and owner info from the caller, and follows up via text. For solo groomers who can't pick up the phone mid-groom, this is a real differentiator — it captures leads that would otherwise go to voicemail and never call back.
MoeGo offers automation features and some IVR-style call routing, but not a full conversational AI receptionist as of this writing.
Square POS Integration
Teddy integrates directly with Square for payments, which most independent groomers already use. Take a card on file, charge a deposit at booking, run the final payment at checkout — all from inside Teddy.
MoeGo has its own payment processing built in plus integrations with Stripe and Square. Either way, you can take cards. The Square-native flow in Teddy is slightly cleaner if you're already a Square salon.
Reporting and Analytics
MoeGo wins on depth here. Multi-staff salons benefit from MoeGo's reporting suite — commission tracking, service mix analysis, retention reports, and detailed financial breakdowns.
Teddy's reporting is simpler and covers the essentials: revenue by period, services performed, top clients, and rebooking rates. For a 1-3 person operation, this is enough. For a 5+ groomer salon, MoeGo's depth starts to matter.
Interface and Learning Curve
Teddy's interface is newer and more modern — fewer screens, less visual clutter, mobile-first design. New users tend to onboard in a few hours.
MoeGo has been around longer and has more features, which means more menus. Existing users love the depth; new users sometimes describe it as overwhelming on day one. Both companies offer onboarding help.
Customer Support
Both companies offer email and in-app chat support. MoeGo has a larger support team given their scale, with help available in multiple languages. Teddy support is smaller but responsive — users often report getting same-day replies and feature requests being implemented within weeks rather than months.
Comparison Table
Who Should Pick Teddy
Teddy makes the most sense if you're a solo groomer or running a small team (1-5 people), you text clients constantly, you want a modern interface without a steep learning curve, and you'd benefit from an AI receptionist that catches missed calls. If you're already a Square user and want unlimited texting without surprise overages, Teddy was built for you.
Who Should Pick MoeGo
MoeGo is the better pick if you run a multi-van mobile operation that needs route optimization, you have 5+ staff and need granular commission and sales reporting, or you've already invested time in their workflows and don't want to migrate. MoeGo's depth scales better as your salon grows past 5 groomers.
What About Other Options?
It's worth at least glancing at DaySmart, Gingr, and GrooMore before deciding. DaySmart has been around the longest and is the safe choice for established multi-location chains. Gingr is popular with boarding-plus-grooming hybrid businesses. GrooMore is a newer entrant aimed at the same independent groomer market as Teddy. Most solo and small-team groomers narrow it down to Teddy vs MoeGo because those two are most aligned with how independents actually work.
Frequently Asked Questions
Is Teddy cheaper than MoeGo?
For most independent groomers, yes — especially once you factor in unlimited texting. MoeGo's base price can be lower on the entry tier, but per-message texting overages and feature-tier upgrades often push monthly costs above Teddy. Run your texting numbers before deciding.
Can I migrate from MoeGo to Teddy?
Yes. Teddy's onboarding team can help import client and pet data from MoeGo, including service history and notes. Most salons migrate in a single weekend with no lost appointments. Reach out to Teddy support and they'll walk you through the export-import process.
Does MoeGo have an AI receptionist like Teddy?
Not at the same level. MoeGo offers automation and some call-handling features, but Teddy's AI receptionist is a full conversational agent that answers calls, collects pet info, and texts follow-ups. If catching missed-call leads matters to your business, this is a Teddy-specific advantage.
Which platform is better for mobile groomers?
For solo mobile groomers, both work well. For fleets of 3+ vans, MoeGo's route optimization gives it an edge. Teddy supports mobile workflows and is improving in this area, but route optimization isn't yet its strongest feature.
Do both platforms support online booking?
Yes, but they handle it differently. Teddy uses request-based booking where you approve each appointment. MoeGo offers both direct calendar booking and approval-based modes. Choose based on whether you want to screen every new appointment or let regulars book themselves directly.
Can I use Teddy and MoeGo together?
You can, technically, but most groomers pick one. Running two systems splits your data, doubles your monthly cost, and creates client confusion. Pick the one that fits your operation and commit.
